We at Warrior understand the importance of warranty for service & repair, we are now offering a standard limited lifetime warranty on all DC electric winches & 1 year warranty on AC Hoists without the need for registering your purchase.
We still have the option for Product registration for customer who still would like to use the website and to keep in touch with ourselves. Please view the limitations below and read the full T&C's about the warranty offered on a particular Product.
The confidence in our Product means we can offer the most comprehensive warranty available on the market today.
Winch Solutions Ltd are the sole distributors of WARRIOR WINCHES.
The Warranty DOES NOT cover the cost of transportation / shipping charges to and from a place of work or residence, labour (Outside 1 Year), replacement or installation of defective parts. If a product is deemed unusable and needs to be replaced we don't offer a new for old policy and the item will be replaced with a similar specification & age to the one that was submitted for repair.
The electrical components (including the motor, contactor, and switches) will be free of defects in material and workmanship for a period of (3) three years (36 Months) from the original purchase provable date of purchase except on WARRIOR hoist this will be 1 Year Only.
Any Product Winch Solutions Ltd determines to be defective will be repaired or replaced at Winch Solutions Ltd sole discretion without charge to the Buyer upon Buyer’s compliance with this procedure. The Seller or its Authorized Agent may make reasonable charges for parts and for labour for repairs not covered by this Lifetime Limited Warranty. The warranties set forth herein are exclusive and in lieu of all other warranties, whether oral, written, expressed or implied.
Year ONE (1): Parts & Labour.
Years TWO & THREE (2-3): Parts only on electrical.
Year ONE (1): Parts & Labour.
Remaining Years: Parts only.
Exclusions apply please read full T&C’s.
Other Warranty Exclusions are as follows
This warranty excludes:
– Cosmetic defects such as paint, decals, etc.,
– Worn parts including steel/synthetic ropes
– Any Accessory part including roller fairleads, hooks, mounting plates, transmitter, isolator switches
– Failures due to acts of God and other force majeure events beyond the manufacturer’s control
– Problems caused by parts that are not original WARRIOR parts
- Alteration or modification(s) made by any party other than the manufacturer.
- Any electrical cables & wireless remote systems outside of 30 days. (Excluding Lodar systems)
- Any third party equipment
To obtain service under this warranty, the Buyer shall mail, ship or otherwise deliver to the address noted below, at the Buyers expense; (1) the Product, (2) a written description of the problem, (3) Buyers name, address and contact number, (4) copy of the original purchase receipt.
The Warranty does not cover the cost of labor or transportation/shipping charges for the replacement or installation of defective parts. All warranty replacements are on like for like basis and not new for old.
This warranty does not apply to defects of the Product caused by; (1) normal wear and tear, (2) failure to comply with any installation or maintenance instructions provided by the Seller, including but not limited to subjecting the Product to loads in excess of the loads listed in any instructions, Owners Manual or as detailed upon the Sellers website, (3) commercial or industrial use, (4) alteration or modification by any parties other than the Seller, (5) misuse, abuse, neglect, accidents, Acts of God, terrorism or (6) other causes beyond the control of the Seller after delivery of the Product to the Sellers Authorized Agent.
Winch Solutions Ltd shall not be responsible or liable for any indirect or consequential damages. These consequential damages may include, but are not limited to, lost profits or loss of use and down time.
Winch Solutions Ltd reserves the right to change the Product design without notice. Winch Solutions Ltd reserves the right to replace any part or whole unit with a newer design of the same function.